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      02-02-2020, 10:08 AM   #23
Andyx5
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Bought my x5 car brand new back in September this year with surround cameras fitted. Had the idrive updated with the nov 2019 software.

Just spoke with bmw Uk connected services and have been informed that this requires specific hardware and is not a software update and is not available on my car. Think I am being fob off !!
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      02-02-2020, 12:36 PM   #24
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Quote:
Originally Posted by Auricom View Post
Recorder is not yet available on ConnectedDrive for USA markets.
Disappointing...
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      02-02-2020, 06:09 PM   #25
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Quote:
Originally Posted by Andyx5 View Post
Bought my x5 car brand new back in September this year with surround cameras fitted. Had the idrive updated with the nov 2019 software.

Just spoke with bmw Uk connected services and have been informed that this requires specific hardware and is not a software update and is not available on my car. Think I am being fob off !!
I think it may be true.

Log into your Connect Drive account online, and see if Driving Recorder is available for your car. They match up your car (I'm guessing by VIN and therefore the options your car has) to the features and functionality available which are software and hardware dependent.

I was trolling through my Connected Drive account in early Jan this year, and found Driving Recorder - "Available to purchase for your car". If you cant see Driving Recorder in your CD then two things:
* Either it's not available in your country, or
* You car doesn't have the options (and hardware) to support it.
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      02-02-2020, 06:21 PM   #26
Marty in NY
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Quote:
Originally Posted by Auricom View Post
Recorder is not yet available on ConnectedDrive for USA markets.
Huh? really? If I choose the Exec pkg, I get the Drive Recorder hardware. However, if I want to use it remotely, ...I can't? Does this mean that Drive Recorder works locally within the car but I can't invoke it or watch it remotely? Or does it mean something else? Can you elaborate pls? Thanks.
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      02-02-2020, 06:27 PM   #27
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Quote:
Originally Posted by Marty in Bgm View Post
Huh? really? If I choose the Exec pkg, I get the Drive Recorder hardware. However, if I want to use it remotely, ...I can't? Does this mean that Drive Recorder works locally within the car but I can't invoke it or watch it remotely? Or does it mean something else? Can you elaborate pls? Thanks.

I meant that it isn't available on ConnectedDrive USA yet as an add-on for owners who didn't option Executive Package with Drive Recorder but have the hardware.

It's available in limited European markets via ConnectedDrive.

See post:
https://g05.bimmerpost.com/forums/sh...7&postcount=21

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      02-02-2020, 06:35 PM   #28
Marty in NY
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Quote:
Originally Posted by Auricom View Post
I meant that it isn't available on ConnectedDrive USA yet as an add-on for owners who didn't option Executive Package with Drive Recorder but have the hardware.

It's available in limited European markets via ConnectedDrive.

See post:
https://g05.bimmerpost.com/forums/sh...7&postcount=21
Ah so, ok, now I get it....thanks for the clarification Auricom!
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      02-03-2020, 03:15 AM   #29
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Quote:
Originally Posted by randybobandy View Post
I have 11/2019.40, and can't find any app. Would it be on the CD portal site, or in car? It says I am subscribed to everything when I check the BMW Store in the vehicle. I do have all the surround camera and driver's assistance stuff. Hope I'm not missing something?
Call the connected website helpdesk. They will add it remotely for you. I had to upgrade tot 11.2019/40 and call them in order to get it to work.
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      02-03-2020, 03:17 AM   #30
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Quote:
Originally Posted by Andyx5 View Post
Bought my x5 car brand new back in September this year with surround cameras fitted. Had the idrive updated with the nov 2019 software.

Just spoke with bmw Uk connected services and have been informed that this requires specific hardware and is not a software update and is not available on my car. Think I am being fob off !!
Mine was ordered feb/2019 and build in sept/2019. And I have it.

Do you have an account on the connected website? And is the app listed there as a purchase option? Call the connected website helpdesk. In my opinion they are much more helpful than my local BMW concession.
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      02-03-2020, 03:20 AM   #31
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What I have been told, twice now, is that for a MY19 car with full cameras, DR will not be possible as it has a separate hard drive.This is what they said:

I’ve spoken to a senior member of our BMW ConnectedDrive team. They’ve advised me your car doesn’t have a drive recorder as it was manufactured before July 2019.
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      02-03-2020, 05:12 AM   #32
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CD App, click on it and this is all I get, anyone else have this issue?

Upcoming trips
An error occurred. Please check your connection and try again.
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      02-03-2020, 08:08 AM   #33
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Quote:
Originally Posted by Arcticrunner View Post
What I have been told, twice now, is that for a MY19 car with full cameras, DR will not be possible as it has a separate hard drive.This is what they said:

I’ve spoken to a senior member of our BMW ConnectedDrive team. They’ve advised me your car doesn’t have a drive recorder as it was manufactured before July 2019.
That is not unlike my USA dealer telling me it is both a hardware and software issue for early 2019 G05s.
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      02-03-2020, 09:39 AM   #34
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Quote:
Originally Posted by W0ut View Post
Call the connected website helpdesk. They will add it remotely for you. I had to upgrade tot 11.2019/40 and call them in order to get it to work.
I'm not sure if it's possible in the US? If so, we should all blast em!
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      02-03-2020, 09:46 AM   #35
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Quote:
Originally Posted by Xeno View Post
That is not unlike my USA dealer telling me it is both a hardware and software issue for early 2019 G05s.
The information available on these forums is better than what my dealership knows...the service advisors are often clueless when it comes to being able to provide accurate answers to my questions. They mostly guess or go off hearsay. I am talking about you, Beverly Hills BMW and New Century BMW.
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      02-03-2020, 10:18 AM   #36
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Quote:
Originally Posted by randybobandy View Post
I'm not sure if it's possible in the US? If so, we should all blast em!
If you have a pre July2019, they have officially told me it is not available as there is a separate Hard drive for the DR. I have to believe that unless someone on here can disprove this.
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      02-03-2020, 11:27 AM   #37
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Quote:
Originally Posted by Arcticrunner View Post
If you have a pre July2019, they have officially told me it is not available as there is a separate Hard drive for the DR. I have to believe that unless someone on here can disprove this.
Crazy...if that's the case, I'll be disappointed in BMW. They are making it very hard to stay loyal to the brand. I'll be honest...when I was with Ford, I never had these key upgrades on the model until there was a refresh. I keep getting tempted by the Raptor, and stuff like this is what makes that more enticing!
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      02-03-2020, 01:38 PM   #38
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Here you go https://jaypichardo.com/2019/08/16/h...rive-recorder/
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      02-03-2020, 02:09 PM   #39
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Originally Posted by JayPichardo View Post
In the USA, you would need to have the Executive Package to get this, right?
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      02-03-2020, 02:18 PM   #40
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Quote:
Originally Posted by Arcticrunner View Post
If you have a pre July2019, they have officially told me it is not available as there is a separate Hard drive for the DR. I have to believe that unless someone on here can disprove this.
Mine was built on 4th March 2019, and Drive Recorder works - and works really well. I've posted a video in a previous post of what I get out of my Driving Recorder.

So I dont think this pre-July 2019 is the case guys.
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      02-03-2020, 02:28 PM   #41
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Quote:
Originally Posted by Timmer-Bimmer View Post
In the USA, you would need to have the Executive Package to get this, right?
Yes
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      02-04-2020, 03:51 AM   #42
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Quote:
Originally Posted by Auricom View Post
Recorder is not yet available on ConnectedDrive for USA markets.
Is it available for UK market yet? I can't see it on CD store
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      02-04-2020, 12:35 PM   #43
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Originally Posted by AshD View Post
Is it available for UK market yet? I can't see it on CD store

Yes. My order (45e, June Delivery) has Drive Recorder as part of the Technology Package.
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      02-18-2020, 12:39 AM   #44
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It is available on North America market today

I have a early 2019 g05 x5. I just subscribed the drive recorder this morning. 3 years only 99 CAD dollars. 20 years about 220$. It is available in connection drive online store.
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