[Ribnet]

Hey everyone — need help sorting out automatic updates with my 2020 X5 40i. I haven’t received a map update for my home region (NJ) since 2020-4 (nor system updated since 7/2021, but that’s a different story). I dropped my car at the dealership this morning and they called me to quote me a price to update the maps. I explained to them I‘m not paying for new maps and I should be getting new maps downloaded, which they claim to never have heard of. I used the BMW app to pull up my account and sure enough, Automatic Map Update says “Subscribed until 01/29/2024.” They told me there is nothing they can do about that as they have nothing to do with BMW connected services.

I’m at a loss that a BMW dealership can’t help me. Any advice? Should I contact BMW corporate directly?

[jad03060]

While the auto update should happen automatically, you can go into the menu and ask it to check for updates. Also, go log into your account on the web and verify that NJ is your home region. It won't update an out of region section, so yours could be set to a different one. I would much prefer at least the option to update the entire area (which in the USA would encompass USA and parts of Canada...I'm not sure about Mexico), but it only lets you update your home region, and to get another area, you have to change that AND drive in it for it to be triggered.

If that doesn't get you the updates, that's a warranty issue, and a competent dealer should fix it for you.

[Ribnet]

Thanks for the reply! I have done both of those things. I even tried changing my region, driving around for a few days, and then changing back.

I’m going to contact BMW NA and see if they have anything to say. I suspect it’s going to kick back to the dealer at which point I’m going to push on them to fix this.

[TurtleBoy]

Unfortunately a dealer will generally not update the maps for free since they are supposed to be done through Connected Services. I would suggest calling Connected Drive and see if you can get them to either force an update (not heard of them being able to do that) or have them contact your dealer in order to approve having him do the update. You shouldn't have to do that though since your dealer should handle this. If you haven't already, speak to the service manager/director and let him know what is going on.

You should be at 2022-02, not sure if 03 has been released, to be current.

[Ribnet]

Thanks for the suggestions and the screenshots. I’m calling Connected Services in the morning and then the service director right after (unless Connected Services takes this up).

A little annoyed at the lack of service — I agree, they should deal with Connected Services and bring me in if necessary, not kick it back to me. Plus, my car is scheduled to be ready tomorrow.

Originally Posted by TurtleBoy

Unfortunately a dealer will generally not update the maps for free since they are supposed to be done through Connected Services. I would suggest calling Connected Drive and see if you can get them to either force an update (not heard of them being able to do that) or have them contact your dealer in order to approve having him do the update. You shouldn't have to do that though since your dealer should handle this. If you haven't already, speak to the service manager/director and let him know what is going on.

You should be at 2022-02, not sure if 03 has been released, to be current.

[mitch57]

Just for clarification, there are two possible Map updates. The first is the actual "Road Map NORTH AMERICA Live" map which is the version of the base map software. my 2020 X7 came with 2019-2. I tried to get my dealer to update this but they said this is not part of the map update subscription and it would cost me $400.00 if I wanted them to update it for me.

The second, and more relevant, map update is the regional map update. In my case it's ID, MT, OR, WA, WY. This is the map that gets updated "Over the Air" and is the subscription map that comes with the car for 3 years. When that expires we will have to pay to keep getting those map updates.

In my screen shot you can see that my regional map update is showing 2021-3. However, I took the picture in January of 22. Since then it's been updated and now shows 2022-3. This map gets updated regularly. I believe at least twice per year.

[TurtleBoy]

Originally Posted by mitch57

Just for clarification, there are two possible Map updates. The first is the actual "Road Map NORTH AMERICA Live" map which is the version of the base map software. my 2020 X7 came with 2019-2. I tried to get my dealer to update this but they said this is not part of the map update subscription and it would cost me $400.00 if I wanted them to update it for me.

The second, and more relevant, map update is the regional map update. In my case it's ID, MT, OR, WA, WY. This is the map that gets updated "Over the Air" and is the subscription map that comes with the car for 3 years. When that expires we will have to pay to keep getting those map updates.

In my screen shot you can see that my regional map update is showing 2021-3. However, I took the picture in January of 22. Since then it's been updated and now shows 2022-3. This map gets updated regularly. I believe at least twice per year.

The Automatic Map Updates are part of the Connected Package Professional which is free for four years with a new vehicle in the US. The Regional map updates are/should be issued four times a year.

[jad03060]

The base map is not updated, only the regional ones, at least for free in the USA.

[IFlyX5]

2022-3 update should be out by now. I got the notification on iDrive stating that it was updated to 2022-3 a few days ago.

[BobsM3Coupe]

Originally Posted by IFlyX5

2022-3 update should be out by now. I got the notification on iDrive stating that it was updated to 2022-3 a few days ago.

Has anyone in CA, HI or NV received 2022-3 yet? TIA

[walkday]

Originally Posted by BobsM3Coupe

Has anyone in CA, HI or NV received 2022-3 yet? TIA

I am CA and received that map update last weekend after I clicked on Update in general settings. Funny that it rebooted the navigation while I was driving (but not using the navigation).

[TurtleBoy]

Originally Posted by walkday

I am CA and received that map update last weekend after I clicked on Update in general settings. Funny that it rebooted the navigation while I was driving (but not using the navigation).

It will even reboot it while you are using it if you click to do it, it is quick though.

[BobsM3Coupe]

Thanks. Yesterday when I got into the car, it popped up a window that 2022-3 was installed. It did it all on its own.

[jBwFellow]

Is there anyway to receive map updates for a region the car is not physically in? I'm going to be driving from east to west and have no confidence the car will immediately get the latest map as I enter a new region. (My 45e only has the minimal neutered cellular & wifi connectivity)

Thanks

[TurtleBoy]

Originally Posted by jBwFellow

Is there anyway to receive map updates for a region the car is not physically in? I'm going to be driving from east to west and have no confidence the car will immediately get the latest map as I enter a new region. (My 45e only has the minimal neutered cellular & wifi connectivity)

Thanks

Short of paying the dealer, there is not. Set your map region prior to going and be prepared for many updates. It will not always happen as soon as you enter the region. Keep in mind you have a map for the other regions, it is only changes since base that you are getting.

I have never heard of the minimal neutered cell & wifi, what are you referring to? You mean the standard cell connection? If so, that will work just fine as designed.

[jBwFellow]

Originally Posted by TurtleBoy

Short of paying the dealer, there is not. Set your map region prior to going and be prepared for many updates. It will not always happen as soon as you enter the region. Keep in mind you have a map for the other regions, it is only changes since base that you are getting.

I have never heard of the minimal neutered cell & wifi, what are you referring to? You mean the standard cell connection? If so, that will work just fine as designed.

Referring to no hot-spot/sim/esim capability which was apparently removed for some of 2022.
https://g05.bimmerpost.com/forums/sh...4#post29025724

It's exceptionally slow just for pulling down/reading a single page news article.

[TurtleBoy]

Originally Posted by jBwFellow

Referring to no hot-spot/sim/esim capability which was apparently removed for some of 2022.
https://g05.bimmerpost.com/forums/sh...4#post29025724

It's exceptionally slow just for pulling down/reading a single page news article.

That is the HotSpot, that does not come into play for updates. eSims have never been in G05s.

[nog0odd3ed@gmail.com]

Originally Posted by TurtleBoy

That is the HotSpot, that does not come into play for updates. eSims have never been in G05s.

bmwnavcodes@gmail.com

[thepianist1]

My LIVE map on 2022 X3 is still stuck on 2022-11, please show me how to update it to 2023-3 as it's already been 1/4 of the year over of 2023

[arRod1981]

Originally Posted by thepianist1

My LIVE map on 2022 X3 is still stuck on 2022-11, please show me how to update it to 2023-3 as it's already been 1/4 of the year over of 2023

First your in the X5 forum. Secondly, the entire map itself does not update, only the region you have selected in ConnectedDrive (NOT iDrive). Third you'll only receive the updates when BMW releases them. As it states, you MAY receive up to 4 updates in year, meaning map updates are not guaranteed.

[jad03060]

The base map for the USA vehicles usually does not get updated. An update has two parts:
- points of interest - this changes much more often than actual roads as businesses open/close/move
- roadways including things like grades, one-way streets, speed limits, etc.

[adr1974]

is there any real benefit to paying a service (looks like it's around $180) to have the base map updated every so often?