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      01-23-2021, 09:05 AM   #1189
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Originally Posted by robbrophy View Post
How did you instigate this? Did you have to push hard for this? I feel a real lack of focus on BMW's part to getting this resolved....
robbrophy you have to work with the service department and express you want a trade assist out of the vehicle. They will then work with BMW for the approvals, if approved then locate a vehicle and then back to BMW for final approval. You need to get a car with the same msrp so you do not come out of pocket additional money. In my case I did a number of after market items, clear bra and upgraded speakers, this allowed me to go up in msrp.

DM me if you need more info.
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      01-24-2021, 11:48 AM   #1190
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Originally Posted by jad03060 View Post
FWIW, to remove the battery pack requires a special bracket and lift to hold it all in alignment while lowering it from the vehicle. The pack is really in three sections that need to remain aligned so it can be bolted in place without damaging the cabling between the modules. With out that, there's a big risk of damage from what I have read. It's too heavy and awkward to try to do it otherwise, but with the tool, it seems to be easy. Once removed, the actual maintenance or replacement of a module is fairly simple.
Thanks for the info. The 8 modules required for my 45e are in, but there's a wait for a number of cars all waiting for the one tool they available. Now I understand what the tool is.......
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      01-25-2021, 12:54 PM   #1191
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Originally Posted by Rparker View Post
Mine finally popped up as green with no further recall codes. Delivery scheduled for Monday 4th January.
Hey just wondered if your car came through on 4 Jan and what the time was between seeing the green 'no recall code' notice and delivery?

I checked yesterday and saw mine had a recall notice but today it's green... so I'm feeling hopeful!
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      01-25-2021, 02:16 PM   #1192
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Originally Posted by Chris-lsd View Post
Thanks for the info. The 8 modules required for my 45e are in, but there's a wait for a number of cars all waiting for the one tool they available. Now I understand what the tool is.......
Chris, before they can do anything with the new batteries they have to "condition" the battery. The battery conditioner apparently is a fancy charger that also programs the battery. The issue at most dealership is the code levels and they have to send it off to the manufacturer for updates. With all service centers needing it, it is taking awhile.
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      01-26-2021, 06:48 PM   #1193
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Thanks, got the car back last night. Still on the 3/2020 sw.
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      01-27-2021, 08:18 PM   #1194
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Quote:
Originally Posted by Chris-lsd View Post
Thanks, got the car back last night. Still on the 3/2020 sw.
@Chris-lsd I just picked up my replacement 45e and the software is 11/2020.
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      01-28-2021, 04:25 PM   #1195
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Quote:
Originally Posted by awesoM View Post
Quote:
Originally Posted by Chris-lsd View Post
Thanks, got the car back last night. Still on the 3/2020 sw.
@Chris-lsd I just picked up my replacement 45e and the software is 11/2020.
Same here - got back with 11/2020 45. No battery replacement required, said to be good to operate
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      10-15-2021, 06:56 AM   #1196
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i didn't receive anything in the mail (yet), but I recently noticed a red recall notification when I accessed My Garage on the online site which took me the to recall site and confirmed I have an open recall against my VIN. although the notes state the recall affects vehicles produced Feb-Sep 2020, I spoke with customer relations who stated the recall period was recently extended to include vehicles produced through Jan 2021. Earlier posts here state VINs starting with 5UX are among the affected.

MY21 45e produced Dec 2020
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Last edited by nZtiZia; 10-16-2021 at 07:22 AM..
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      10-15-2021, 05:21 PM   #1197
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Quote:
Originally Posted by nZtiZia View Post

I recently noticed a red recall notification when I accessed My Garage on the online site which took me the to recall site and confirmed I have an open recall against my VIN.
Hopefully it's more bureaucratic now than anything else ... BMW seems to be handling this well now as far as I can tell...?

A year ago I cancelled my 45e order because there were some fires in the EU and it wasn't clear what the cause was and when I asked BMWNA about it they were pretty cryptic.

I kinda regret it now, but back then I didn't want the hassle should it prove to be something more major ...
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      11-01-2021, 09:06 PM   #1198
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My 45e is recalled as well

I was contacted via phone and email from BMW corporate (and a notice in My Garage) and seems my car is recalled as well. I asked about this when I bought my car in April, and was told my car was not part of this recall issued Sept 2020.

Anyway - they said the "parts" will be available in Nov and I'll get a notice on my dash screen to contact a local BMW.

Does anyone know if all the cars get the battery pack replaced, or is this just a "check" or battery condition (or possibly both)?

They do send you $1000 for the trouble - I didn't believe it at first, but got the money!
cheers
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      11-01-2021, 10:09 PM   #1199
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Quote:
Originally Posted by leightos View Post
I asked about this when I bought my car in April, and was told my car was not part of this recall issued Sept 2020
[…]
Does anyone know if all the cars get the battery pack replaced, or is this just a "check" or battery condition (or possibly both)?
mine was a Dec 2020 purchase and not part of the initial recall until they updated it on 10/14 and extended the recall to include vehicles produced through Jan 2021, but it appears BMW is including even later productions since yours was produced after January (or was it?)

one scenario i remember reading from when the recall went into effect in 2020 was that the dealership first received the equipment to diagnose the vehicle's battery modules. then it took several more weeks to get the equipment that actually changed the defective battery modules.
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      11-02-2021, 12:09 AM   #1200
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Quote:
Originally Posted by nZtiZia View Post
mine was a Dec 2020 purchase and not part of the initial recall until they updated it on 10/14 and extended the recall to include vehicles produced through Jan 2021, but it appears BMW is including even later productions since yours was produced after January (or was it?)

one scenario i remember reading from when the recall went into effect in 2020 was that the dealership first received the equipment to diagnose the vehicle's battery modules. then it took several more weeks to get the equipment that actually changed the defective battery modules.
The BMW rep on the phone told me my car was built in Aug 2020 ( I can research this but have'n't done it yet), which is a surprise given these cars don't last long, and I bought it in Apr 21 and I know it had just arrived at the dealer (well, I know it was just added to their inventory then).

If you remember - my car was the one where the SW update in June crashed my vehicle and the key fobs didn't work. This is not good. I just sold my house, and moving to another state and living in a hotel and getting ready to travel for 30 days. Maybe I can just drop it off at a dealer and they'll get it done. Plus, I de-chromed it, and powder coated the wheels. I'd hate to give it up.

cheers

edit: I went out to look at all the paperwork, and there is a battery log which the first examination is 3/31/21 at the dealership from where I purchased it. I'm wondering if that means they have the equip to diagnose it. I will stop by tomorrow. They may remember my vehicle (which stumped them in June for 10 days)

Last edited by leightos; 11-02-2021 at 12:34 AM..
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      11-02-2021, 01:31 PM   #1201
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Most dealerships are selling their stock before it actually arrives, but if one has some old stock, maybe a combination of options that was hard to sell for them, they might trade a vehicle with another dealer...so, that might be why you had one that was sitting somewhere for awhile.
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      11-03-2021, 12:26 AM   #1202
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Quote:
Originally Posted by jad03060 View Post
Most dealerships are selling their stock before it actually arrives, but if one has some old stock, maybe a combination of options that was hard to sell for them, they might trade a vehicle with another dealer...so, that might be why you had one that was sitting somewhere for awhile.
yes, I thought the same thing. but looking at the paperwork, the car was shipped directly from Spartanburg to the VPC in Ventura CA in March 21. So maybe it sat around in SC for months. Who knows, but MYGARAGE still shows me in Recall but "REMEDY UNAVAILABLE".

My local BMW dealer just said when that status changes so the remedy is available to call them.
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      11-03-2021, 04:31 PM   #1203
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When BMW has a stop order, the dealers aren't allowed to release a vehicle. Depending on where it was when that happened, yes, it could have been sitting for awhile elsewhere along the delivery chain.
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      11-30-2021, 03:31 PM   #1204
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nZtiZia , I saw in another thread that you had the recall repair performed for your battery. I am just wondering what the repair involved? Did they test the battery first and found that some modules needed to be replaced?
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      11-30-2021, 03:53 PM   #1205
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Originally Posted by javapro View Post
nZtiZia , I saw in another thread that you had the recall repair performed for your battery. I am just wondering what the repair involved? Did they test the battery first and found that some modules needed to be replaced?
they completed the diagnostics on Nov 16 which determined only one HV cell module showed up faulty and defective. all others were not affected or needing replaced per BMW. batteries were fine as well. then it took about 2 weeks to get all the components for replacement, the last of which was received this past Friday.

i got an iPhone notification yesterday evening when they plugged it in to charge after completing the repair which took 2 days. they also performed my 1-year maintenance w/state inspection, and 07/2021 OTA software update.
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      11-30-2021, 04:14 PM   #1206
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Quote:
Originally Posted by nZtiZia View Post
they completed the diagnostics on Nov 16 which determined only one HV cell module showed up faulty and defective. all others were not affected or needing replaced per BMW. batteries were fine as well. then it took about 2 weeks to get all the components for replacement, the last of which was received this past Friday.

i got an iPhone notification yesterday evening when they plugged it in to charge after completing the repair which took 2 days. they also performed my 1-year maintenance w/state inspection, and 07/2021 OTA software update.
Thanks for the info. What do you mean batteries were fine - you mean 12 volt ones? One HV cell module is like a big block of batteries, right? How long did the diagnostic take?
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      11-30-2021, 04:19 PM   #1207
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Originally Posted by javapro View Post
Thanks for the info. What do you mean batteries were fine - you mean 12 volt ones? One HV cell module is like a big block of batteries, right? How long did the diagnostic take?
The HV battery system in the X5 consists of four boxes, with multiple modules in each one, unlike say a Tesla, where thousands of small cells are bonded together into a massive battery pack...those that BMW uses are pouches, and much larger. While BMW does not replace an individual cell, but they do replace individual modules. If you haven't looked, there's a sticky at the top of this forum with documents you can download to become more familiar with the inner workings of the vehicle if you wish.
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      11-30-2021, 05:10 PM   #1208
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Quote:
Originally Posted by jad03060 View Post
The HV battery system in the X5 consists of four boxes, with multiple modules in each one, unlike say a Tesla, where thousands of small cells are bonded together into a massive battery pack...those that BMW uses are pouches, and much larger. While BMW does not replace an individual cell, but they do replace individual modules. If you haven't looked, there's a sticky at the top of this forum with documents you can download to become more familiar with the inner workings of the vehicle if you wish.
So each box has multiple modules and they replace one or more of faulty modules as part of the recall?
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      11-30-2021, 05:16 PM   #1209
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Originally Posted by javapro View Post
So each box has multiple modules and they replace one or more of faulty modules as part of the recall?
Yes, maintenance on a BMW HV battery is by module, not cell, or the whole pack (like on Tesla). Each module has, I think, 16 cells in it...at least at the dealership, they do not replace individual cells, only modules.
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      11-30-2021, 06:00 PM   #1210
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Quote:
Originally Posted by nZtiZia View Post
batteries were fine as well.
sorry, that was a typo. i meant to type: all other battery [cells] were fine as well.

Quote:
Originally Posted by javapro View Post
Thanks for the info. What do you mean batteries were fine - you mean 12 volt ones? One HV cell module is like a big block of batteries, right? How long did the diagnostic take?
my SA didn't say how many battery cells within that one module were faulty, but like jad03060 stated, BMW replaces the whole module even if only one battery cell is faulty. replacing 1 out of 12 modules isn't bad. as of 3 days ago, there's a guy on the FB group who needs 4 modules replaced (dunno his vehicle build date). he's currently waiting for all the components to arrive.

my SA emailed me on 11/16 they had everything to diagnose; he emailed again 2 days later that they ordered the components, so i would think the diagnostic took place in a day.

Last edited by nZtiZia; 11-30-2021 at 06:07 PM..
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