02-22-2019, 04:01 PM | #1 |
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Connected Drive Login Help Please!
I just picked up my new 40i today and all went well until we tried to get connected drive and car play and all other services going.
I searched the connected drive posts and can't find my issue. I tried rebooting and I have no place to select the privacy statement listed in the threads. What we did so far 1. The CA sent the ESA and I confirmed it's correct. 2. I created an account online and downloaded the app on my iphone. 3. I logged onto both online and app and accepted the privacy statement. The car in the app and online shows with a cover over it with no picture. The app on my phone shows the same thing. 4. Going to the car, I go to apps and only BMW assist is listed 5. When setting up a profile it never ask for my email. The CA, Genius not sure what to do, they said it should ask for my email and that's when you select the privacy statement. Anyone have any suggestions on whats wrong or how to fix? |
02-22-2019, 04:36 PM | #2 | |
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02-22-2019, 04:38 PM | #3 |
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02-22-2019, 04:40 PM | #4 |
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Try deleting and reinstalling connected app on ur phone, and give it 24 hrs or so...
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02-22-2019, 04:51 PM | #5 | |
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I feel like - BMW makes this so needlessly difficult, make it cost them their time and money to address it. And - they will make sure it works while you are on the phone. |
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02-22-2019, 05:04 PM | #6 |
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I will try them thanks. Am I supposed to get a login in the car? From what screen?
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02-22-2019, 05:47 PM | #7 | |
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The reason - I recommend calling a Genius is that they can review account settings and make sure it's not a problem on their end (it often is). |
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02-22-2019, 06:12 PM | #8 |
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When you set up your profile in the X5, did you log in with your email address (Connected Drive user name)? IF you did not do that, delete the profile and start over again with a new profile.
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02-22-2019, 06:29 PM | #9 | ||
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02-22-2019, 06:50 PM | #10 | |
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It seems like something in the car is not configured correctly. Does anyone have a screen shot of what it should look like to login from the car? |
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02-22-2019, 06:53 PM | #11 |
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I never got an email from them for setup. I did get a password reset request they send me. He setup the original password as a 4 digit password on the ESA. I reset the password and I can see things from the internet and app. Nothing from the car.
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02-22-2019, 07:00 PM | #12 |
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CA probably input your email incorrectly. If the CA did correctly your car should show automatically after sign up through the link from bmw. While I was signing the paper my car show up in bmw connected app as soon as he finished ESA. My wife just sign up,through the link from bmw email.
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02-23-2019, 12:45 PM | #13 |
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It seems like the issue is in the car. I only have the BMW assist app and hitting options and update apps does not work.
They have re-submitted my ESA several times and all looks good from BMW assist and genius teams. Anyone ever have the issue where you just have the BMW Assist app in the car and can't download new apps? Last edited by TechCTU; 02-23-2019 at 12:54 PM.. |
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02-23-2019, 12:50 PM | #14 | |
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02-23-2019, 12:54 PM | #15 |
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I would love to, it's not in my car and I can't download any other apps. I only have BMW Assist in the car. Not sure how to get past that. No one seems to have an idea.
I was hoping someone on here might have the answer. They say it's off to the service department for a brand new car. |
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02-23-2019, 12:57 PM | #16 | ||
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https://connecteddrive.bmwusa.com/cd...n?locale=en_US |
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02-23-2019, 01:01 PM | #17 | |
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What can I do from that link to get apps loaded in my car? For example the SOS button not working, no car play, etc.. |
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02-23-2019, 01:04 PM | #18 | |||
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02-23-2019, 01:06 PM | #19 |
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BMW Connected by BMW https://itunes.apple.com/us/app/bmw-...087277146?mt=8
Here is a link to Apple app. I don't have android |
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02-23-2019, 01:13 PM | #21 | |
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02-23-2019, 01:15 PM | #22 |
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I don't get that screen, that's the issue. I just get a screen that says enter profile name.
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