[knlgroups]

I am writing this post for everyone who about to make a purchase or lease a new X5.

Be aware, MAKE SURE YOU CHECK EVERY SINGLE DETAILS before you drive off the dealer.

I picked up my X5 2 weeks ago. On 2nd day, I found there is wind noise when I drive over 60km/h, then I discover there was a dent on my wood trim and stretch on my A-pile.

I went back to details, and they. said they cannot found the wind noise problem, and they took some pictures and said they will see what BMW can do on dent and stretch.

Today, I got a response that BMW claim "Client cause those damage, it is not manufacture defects".

I know I cannot fight back as I did not point those issue out before I drove off the dealership.

So, lesson to learn. Make sure you check everything and whatever your sales man told you, refuse to take delivery if there is a damage.

Regarding the wind noise, I finally figured it out myself which was caused by the front windshield molding was not installed properly.

For a close to $100K vehicle but with these kind of built quality and customer service experience. I will rather deal with other brand instead.

Sorry BMW, you had good product but had bad manufacturing team and dealer to support you.

Good luck for all other pre-X5 owner, hope you don't go thru the same troubles.

Cheer!

[Marty in NY]

Right you are, there was an earlier post that I copied from and then added my own as I read more posts...sorta goes like this.. .. anyone can copy and paste this into an Excel worksheet as a checklist.

Check in parking area with sales person
1 Verify delivery spec with ordered spec
2 Pictures of car outside and inside
3 Check paint for exterior damage/swirls
4 Check seats for wrinkles/tears/defects and matching interior
5 Check for stains/damage/marks on seats/armrests/doors
6 Verify stored radio stations are kept after car turned off and on
Setup/activate digital Key card
7 Setup Connected Drive account
a. Log in with this exact username and password when you first get into the car
b. Setup/test Connected Drive App. Make sure to have "activation code" for iPhone.
c. Make sure to update apps & services/ all most recent version
d. Make sure all standard BMW subscriptions are activated.
e. Check all iDrive widgets work – especially Weather
f. Customize to show odometer permanently
g. Check how to reset journey distance/time etc
h. Set Driver Lane Keeping Assistance feature OFF but test it
i. Verify 1yr Sirius sat subscription
8 Setup spouse Connected Drive account
9 Check exact version of iDrive software and latest update
10 a. Dealer to provide a note saying that issues identified and addressed in future releases will be done free of charge at any BMW Dealer at a reasonable frequency
11 Setup Apple CarPlay
a. Check Waze, Google Maps and Apple Maps work
b. Check playlists visible
12 Setup wi-fi hotspot and check working
a. find out IMEA number of the cellular chip in the car
13 Setup remote 3D camera viewing on iPhone
a. Make sure data privacy has 3d View enabled.
b. Make sure showing correct image
14 Setup mirrors to fold when vehicle locked
a. Does driver side mirror stay out further than the passenger side?
15 Check all exterior and interior lights,
16 Check comfort access
17 Check there is power from all cigarette adapters and USB ports (USB C cable needed)
18 Check all soft close doors work properly
19 Check that you can un-synchronise climate control for front seats
20 Check seat adjusters, heated seats, cooled seats and massaging function
21 Check cameras (front/back/sides)
22 Check electric steering wheel adjustment
a. Does it move back after comfort access entry?
23 Check remote start
24 Check all windows & sunroof operability incl safety stop
25 Check turn signals and emergency flashers
26 Check SOS call
27 Check first aid kit present
28 Check horn
29 Check heated seats front and back and side and center armrests heat and steering wheel
30 Check A/C front and back
31 Check rear hatch opening
a. Foot swipe
b. Key fob
c. Interior switch on drives door panel
d. Push buttons on upper and bottom hatch
32 Sun visor light and sliding feature
33 Check operation of gas door and cap
34 TPMS sensors are set and tire pressure ok
35 No service alerts active
36 Engine hood release works and relatches
37 Engine bay clean and without issue
38 Wheels clean, no rash, dings
39 Rear seat levers in the cargo area work
40 Han gestures work
41 Check electric seat functions
42 Location of the SIM card
43 3D view - parking lot parallel lines look parallel?
44 Driver & passenger seat thigh extension leather coming loose
45 Verify proper operation of the cargo pkg - flap door and cover work via buttons
46 Verify digital key works

Test Drive:
Check active kidney grill shutters work
Laser and cornering lights (only at night)
Auto start/stop works and can be turned off
All drive modes (ECO, Comfort, Sport, Sport +)
Active cruise control
Lane change assist (steering assist must be on)
Blinker lange change feature
Parking brake
Auto door lock at speed
Traffic jam assist
eStop feature
Cross traffic alert
Auto parallel parking
Rear cam during backup
Abnormal vibrations
Abnormal rattles/squeaks
Brakes
Throttle response/lag
Steptronic test
Blind spot indicator in mirrors
Heated/cooled cup heaters
Hill descent
Voice commands work

[Aimster82]

27. check first aid kit present. This is standard?? The guys showed me and said this is if you want to purchase the first aid kit.

[Marty in NY]

Originally Posted by Aimster82

27. check first aid kit present. This is standard?? The guys showed me and said this is if you want to purchase the first aid kit.

A dealer told me last week that its standard equipment. Maybe that particular dealership is giving them away but not others, dunno..However, when you see it, its sort of a joke, you can make up your own and have a much nicer one It stashes in the left rear corner of the cargo area behind the pull out cover.

[rmorin1249]

Sounds like the QC in SC needs improvement.

[mrjoed2]

Yes, really sad. You don't see this in the German built vehicles.

[MystroX5]

Originally Posted by mrjoed2

Yes, really sad. You don't see this in the German built vehicles.

Your joking right?? You sure do see this on other German vehicles. I have seen transmissions fail 2 blocks from the dealership on $150k Stuttgart built Porsche’s. These problems are in all manufacturing in modern vehicles.

[X54TH]

Originally Posted by knlgroups

I am writing this post for everyone who about to make a purchase or lease a new X5.

Be aware, MAKE SURE YOU CHECK EVERY SINGLE DETAILS before you drive off the dealer.

I picked up my X5 2 weeks ago. On 2nd day, I found there is wind noise when I drive over 60km/h, then I discover there was a dent on my wood trim and stretch on my A-pile.

I went back to details, and they. said they cannot found the wind noise problem, and they took some pictures and said they will see what BMW can do on dent and stretch.

Today, I got a response that BMW claim "Client cause those damage, it is not manufacture defects".

I know I cannot fight back as I did not point those issue out before I drove off the dealership.

So, lesson to learn. Make sure you check everything and whatever your sales man told you, refuse to take delivery if there is a damage.

Regarding the wind noise, I finally figured it out myself which was caused by the front windshield molding was not installed properly.

For a close to $100K vehicle but with these kind of built quality and customer service experience. I will rather deal with other brand instead.

Sorry BMW, you had good product but had bad manufacturing team and dealer to support you.

Good luck for all other pre-X5 owner, hope you don't go thru the same troubles.

Cheer!

I feel your pain. This is what happened to mine https://www.bimmerpost.com/forums/sh...php?p=24715938

The other day I took it for a software update and when I got home the seat was dirty and a slight rip in the seat. At first they attempted to point the finger at me.

All I can say is take pictures pre-delivery if you can as well as taking pictures of your car before service.

[BMWPenPen]

Originally Posted by Marty in Bgm

Right you are, there was an earlier post that I copied from and then added my own as I read more posts...sorta goes like this.. .. anyone can copy and paste this into an Excel worksheet as a checklist.

Check in parking area with sales person
1 Verify delivery spec with ordered spec
2 Pictures of car outside and inside
3 Check paint for exterior damage/swirls
4 Check seats for wrinkles/tears/defects and matching interior
5 Check for stains/damage/marks on seats/armrests/doors
6 Verify stored radio stations are kept after car turned off and on
Setup/activate digital Key card
7 Setup Connected Drive account
a. Log in with this exact username and password when you first get into the car
b. Setup/test Connected Drive App. Make sure to have "activation code" for iPhone.
c. Make sure to update apps & services/ all most recent version
d. Make sure all standard BMW subscriptions are activated.
e. Check all iDrive widgets work – especially Weather
f. Customize to show odometer permanently
g. Check how to reset journey distance/time etc
h. Set Driver Lane Keeping Assistance feature OFF but test it
i. Verify 1yr Sirius sat subscription
8 Setup spouse Connected Drive account
9 Check exact version of iDrive software and latest update
10 a. Dealer to provide a note saying that issues identified and addressed in future releases will be done free of charge at any BMW Dealer at a reasonable frequency
11 Setup Apple CarPlay
a. Check Waze, Google Maps and Apple Maps work
b. Check playlists visible
12 Setup wi-fi hotspot and check working
a. find out IMEA number of the cellular chip in the car
13 Setup remote 3D camera viewing on iPhone
a. Make sure data privacy has 3d View enabled.
b. Make sure showing correct image
14 Setup mirrors to fold when vehicle locked
a. Does driver side mirror stay out further than the passenger side?
15 Check all exterior and interior lights,
16 Check comfort access
17 Check there is power from all cigarette adapters and USB ports (USB C cable needed)
18 Check all soft close doors work properly
19 Check that you can un-synchronise climate control for front seats
20 Check seat adjusters, heated seats, cooled seats and massaging function
21 Check cameras (front/back/sides)
22 Check electric steering wheel adjustment
a. Does it move back after comfort access entry?
23 Check remote start
24 Check all windows & sunroof operability incl safety stop
25 Check turn signals and emergency flashers
26 Check SOS call
27 Check first aid kit present
28 Check horn
29 Check heated seats front and back and side and center armrests heat and steering wheel
30 Check A/C front and back
31 Check rear hatch opening
a. Foot swipe
b. Key fob
c. Interior switch on drives door panel
d. Push buttons on upper and bottom hatch
32 Sun visor light and sliding feature
33 Check operation of gas door and cap
34 TPMS sensors are set and tire pressure ok
35 No service alerts active
36 Engine hood release works and relatches
37 Engine bay clean and without issue
38 Wheels clean, no rash, dings
39 Rear seat levers in the cargo area work
40 Han gestures work
41 Check electric seat functions
42 Location of the SIM card
43 3D view - parking lot parallel lines look parallel?
44 Driver & passenger seat thigh extension leather coming loose
45 Verify proper operation of the cargo pkg - flap door and cover work via buttons
46 Verify digital key works

Test Drive:
Check active kidney grill shutters work
Laser and cornering lights (only at night)
Auto start/stop works and can be turned off
All drive modes (ECO, Comfort, Sport, Sport +)
Active cruise control
Lane change assist (steering assist must be on)
Blinker lange change feature
Parking brake
Auto door lock at speed
Traffic jam assist
eStop feature
Cross traffic alert
Auto parallel parking
Rear cam during backup
Abnormal vibrations
Abnormal rattles/squeaks
Brakes
Throttle response/lag
Steptronic test
Blind spot indicator in mirrors
Heated/cooled cup heaters
Hill descent
Voice commands work

You can also use Google Keep, copy the list/paste into a Google Keep "post-it" and click on "show checklist" under the three dot menu. It'll make it really easy to use on your phone and digital. "keep.google.com"

[solstice]

My BMW and Porsche dealers has never refused to deal with delivery issues after I’ve taken delivery which is usually just a quick walk around. I have no intention of doing anything like that list ever. Talk about killing the special moment...

[ggalanis]

Originally Posted by Aimster82

27. check first aid kit present. This is standard?? The guys showed me and said this is if you want to purchase the first aid kit.

Not Standard in the US.

[Ilyam5]

Originally Posted by solstice

My BMW and Porsche dealers has never refused to deal with delivery issues after I’ve taken delivery which is usually just a quick walk around. I have no intention of doing anything like that list ever. Talk about killing the special moment...

Same experience here. Dealer always took care of me., I think OP needs a new dealer.
It is insane to go over some lists at the dealer. It is their job to prep and check the car. I always refuse Genius or sales people delivery sh-peals - just take it and go - takes 2 minutes for delivery

[dream54ing]

I absolutely disagree with original post to scare off buyers with inspecting every little detail. If I had to do that during my inspection it would ruin my experience. A quick walk around to make sure any obvious damage/scratches/rip/tear should be more than enough. Any hidden areas and obvious manufacture defects would be taken care even if it was discovered at a later time.

Sounds like there was a obvious damage to your wood trim that was missed. if the damage was in an area that cant be accidentally damage or in a hidden area, I'm sure BMW would have no problem taking care of it.

I'm sure your experience was an isolated incident and should not be consider typical occurrence with BMW.

[Marty in NY]

Hey folks, my post wasn't meant to mean you need to go over every item with the SA during delivery acceptance, its more of a grocery list of things people can choose from. Some may require the SA or their Genius to help with while still at the dealer because they can help you figure them out like; getting your Connected acct activated, get a little bit of training on iDrive, connecting your phone to the car, etc. Some people are hi tech adverse and can use the help, the rest can be done at home.

However, once you drive off the lot, all bets are off and it becomes your job to convince the dealer that you didn't cause the issue, as we have seen in many posts here. I'm not referring to tech issues, just the physical damage, missing parts type issues that some have posted about having to deal with.

So pick the ones that you want to do while at the dealer, its up to you, its just nice to have a checklist you can pick from instead of relying on memory, especially during an exciting event like picking up your new X5.

[natahoa]

Marty,
Thank you so so much. What a great list!

I’m ready and rarin’ to go. Car still in production but should be built this week!

[Marty in NY]

Originally Posted by natahoa

Marty,
Thank you so so much. What a great list!

I’m ready and rarin’ to go. Car still in production but should be built this week!

Whichever way you decide to go, leasing, buying or possibly a complete drive off get-away scenario Congrats on getting your X5. This will be a real learning curve as sometimes this car tries to out-think us. As mentioned previously, you might consider getting some areas of your car wrapped since you won't have a garage to put it in, like the horizontal areas for example. Once you do bring it home, you might find this site of some help as the training begins for you and your hubby. Just plug in your VIN and happy learning.

https://www.bmwusa.com/owners-manuals.html

[salvatorexiang]

Originally Posted by knlgroups

I am writing this post for everyone who about to make a purchase or lease a new X5.

Be aware, MAKE SURE YOU CHECK EVERY SINGLE DETAILS before you drive off the dealer.

I picked up my X5 2 weeks ago. On 2nd day, I found there is wind noise when I drive over 60km/h, then I discover there was a dent on my wood trim and stretch on my A-pile.

I went back to details, and they. said they cannot found the wind noise problem, and they took some pictures and said they will see what BMW can do on dent and stretch.

Today, I got a response that BMW claim "Client cause those damage, it is not manufacture defects".

I know I cannot fight back as I did not point those issue out before I drove off the dealership.

So, lesson to learn. Make sure you check everything and whatever your sales man told you, refuse to take delivery if there is a damage.

Regarding the wind noise, I finally figured it out myself which was caused by the front windshield molding was not installed properly.

For a close to $100K vehicle but with these kind of built quality and customer service experience. I will rather deal with other brand instead.

Sorry BMW, you had good product but had bad manufacturing team and dealer to support you.

Good luck for all other pre-X5 owner, hope you don't go thru the same troubles.

Cheer!

I feel you .... I have the same wind noise issue too, whenever I drive over 70km/h, the wind whistle coming from passenger side A pillar, but I haven't prove it's because of the windshield seal. Just wonder you did you narrow it down and how you got it fixed ?

Thanks

[Selh05]

Anyone elses under carriage look this exposed on a 2019 X5?

[BMPHIL]

Surely the dealers should be checking everything NOT the customer, in the UK they do a pre delivery inspection and that is where problems should be picked up.

[doctorttt]

Thanks for this comprehensive list. I will definitely check them all when I pick up mine in about 6 weeks. I'm very nitpicky.

[Marty in NY]

I bought my X3 as a CPO. Anyone here familiar with the checklist a CPO car goes through? When I picked it up, I brought my tire tread gauge with me and low and behold, the tread depth was at the bare minimum. 3/32", I knew it would fail my state inspection as they inspect the car and estimate that what they see will still be legal within 12 months, which is the timeframe for the inspection sticker.

When I brought this up to the dealer, they argued with me. They showed me their CPO inspection paperwork where it said the tires had plenty of tread left. I brought them out to the car, put my gauge on it and said...see for yourself. They then sent a mechanic out with his own gauge and ended up replacing the tires on the spot.

To me, this is pretty basic stuff, I mean you can look at the tires and pretty much tell if they are ok or not. So what about all the stuff you cannot look at? Once you drive off the lot, you're in purgatory. Just read through AndroidRobots list of issues and how he is being treated.

You all have a choice.

[AndroidRobot]

Originally Posted by Marty in Bgm

I bought my X3 as a CPO. Anyone here familiar with the checklist a CPO car goes through? When I picked it up, I brought my tire tread gauge with me and low and behold, the tread depth was at the bare minimum. 3/32", I knew it would fail my state inspection as they inspect the car and estimate that what they see will still be legal within 12 months, which is the timeframe for the inspection sticker.

When I brought this up to the dealer, they argued with me. They showed me their CPO inspection paperwork where it said the tires had plenty of tread left. I brought them out to the car, put my gauge on it and said...see for yourself. They then sent a mechanic out with his own gauge and ended up replacing the tires on the spot.

To me, this is pretty basic stuff, I mean you can look at the tires and pretty much tell if they are ok or not. So what about all the stuff you cannot look at? Once you drive off the lot, you're in purgatory. Just read through AndroidRobots list of issues and how he is being treated.

You all have a choice.

BMW CS isn't what it used to be, I'll update my OP with the dealership paperwork tomorrow (I meant to do it this weekend but got busy). Even if you prove something was wrong from the factory they won't always fix it. Dealerships are limited by what BMW will reimburse them for.