Window tinting mishap

lichenlt · 07-10-2014, 08:13 PM

Got my windows tinted last weekend. I brought in the car at 9:30am and didn't get it back until 5pm, but that's fine. What's not fine is that they scratched one of the windows!

I didn't check carefully when I picked up the car because they were closing. I found the scratch (about 3 inches long) on one of the small side windows when I got home, at first I thought it was bubbles or crease on the film. It didn't go away after two days then I realized it's on the window glass!

Now they told me they were going to call the BMW center and order the glass. Hope it won't take too long.

pikcachu · 07-10-2014, 08:21 PM

Where did you take it for the tint?

lichenlt · 07-10-2014, 10:45 PM

Quote:

Originally Posted by pikcachu

Where did you take it for the tint?

midnight window tinting. They've got pretty good reviews on yelp. never thought this could happen. not happy about it.

pikcachu · 07-10-2014, 11:27 PM

ah.... i took mine to Mr Tint & Sun that's where BMW Bellevue takes its cars.... turned out pretty good

lichenlt · 07-11-2014, 12:11 AM

Quote:

Originally Posted by pikcachu

ah.... i took mine to Mr Tint & Sun that's where BMW Bellevue takes its cars.... turned out pretty good

wish I had done more research instead of basing on yelp reviews

should I ask for some sort of compensation, maybe re-tint my car with their best film free of charge? LOL

pikcachu · 07-11-2014, 12:21 AM

maybe ask for some kind of refund.... If the glass is scratched it most likely came from the tint installation...given that the car is new
I would stop by and show it to them and see what they say, but i wouldn't do a re-tint... unless you want another scratched window :-)

Can't you use your insurance for the window? or throw a rock and make a rock chip in the glass :-D

hyperzulu · 07-11-2014, 12:26 AM

They are replacing your window no questions asked? What more do you want? Sh*t happens. I had my 335is two weeks and the tint shop smashed my driver window on accident. It sucked but they took care of it and we called it even.

pikcachu · 07-11-2014, 12:30 AM

ah sorry ... didn't realize they were replacing the window for free..

Ya I mean if they replace it I would call it good.... like he said sh*t happens

lichenlt · 07-11-2014, 12:57 AM

guys, I was obviously kidding, didn't you see the big "LOL" at the end of that sentence? They were very prompt about getting it fixed with OEM glass. They guy said they wouldn't use aftermarket glass. So I'm all good as long as it gets fixed.

07-10-2014, 08:13 PM	#1
lichenlt First Lieutenant 28 Rep 333 Posts Drives: M235i Join Date: Feb 2014 Location: Land of Opportunity iTrader: (0)	Window tinting mishap Got my windows tinted last weekend. I brought in the car at 9:30am and didn't get it back until 5pm, but that's fine. What's not fine is that they scratched one of the windows! I didn't check carefully when I picked up the car because they were closing. I found the scratch (about 3 inches long) on one of the small side windows when I got home, at first I thought it was bubbles or crease on the film. It didn't go away after two days then I realized it's on the window glass! Now they told me they were going to call the BMW center and order the glass. Hope it won't take too long.
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07-10-2014, 08:21 PM	#2
pikcachu Major General 1399 Rep 5,262 Posts Drives: M235i (F22 Red angel) Join Date: Jul 2011 Location: undisclosed iTrader: (1)	Where did you take it for the tint?
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07-10-2014, 11:27 PM	#4
pikcachu Major General 1399 Rep 5,262 Posts Drives: M235i (F22 Red angel) Join Date: Jul 2011 Location: undisclosed iTrader: (1)	ah.... i took mine to Mr Tint & Sun that's where BMW Bellevue takes its cars.... turned out pretty good
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07-11-2014, 12:21 AM	#6
pikcachu Major General 1399 Rep 5,262 Posts Drives: M235i (F22 Red angel) Join Date: Jul 2011 Location: undisclosed iTrader: (1)	maybe ask for some kind of refund.... If the glass is scratched it most likely came from the tint installation...given that the car is new I would stop by and show it to them and see what they say, but i wouldn't do a re-tint... unless you want another scratched window :-) Can't you use your insurance for the window? or throw a rock and make a rock chip in the glass :-D
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07-11-2014, 12:26 AM	#7
hyperzulu Colonel 701 Rep 2,337 Posts Drives: 2015 M235i Join Date: Mar 2014 Location: Los Angeles iTrader: (0)	They are replacing your window no questions asked? What more do you want? Sh*t happens. I had my 335is two weeks and the tint shop smashed my driver window on accident. It sucked but they took care of it and we called it even.
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07-11-2014, 12:30 AM	#8
pikcachu Major General 1399 Rep 5,262 Posts Drives: M235i (F22 Red angel) Join Date: Jul 2011 Location: undisclosed iTrader: (1)	ah sorry ... didn't realize they were replacing the window for free.. Ya I mean if they replace it I would call it good.... like he said sh*t happens
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07-11-2014, 12:57 AM	#9
lichenlt First Lieutenant 28 Rep 333 Posts Drives: M235i Join Date: Feb 2014 Location: Land of Opportunity iTrader: (0)	guys, I was obviously kidding, didn't you see the big "LOL" at the end of that sentence? They were very prompt about getting it fixed with OEM glass. They guy said they wouldn't use aftermarket glass. So I'm all good as long as it gets fixed.
	Appreciate 0 Quote