Windows tinted found scratch

Hustlin · 07-29-2015, 09:53 AM

Looking for some advice or anyone who experienced a similar problem.

I recently had my windows tinted and we found a hair line scratch in the back passenger quarter window. Anyone know if my BMW warranty will cover this or am I screwed because the windows were tinted. The scratch can not be felt from the cabin or from the exterior of the car. It's as if it is inside the glass.

Sort of a catch 22, since I would have never seen it if I didn't get the windows tinted.

j.ross · 08-01-2015, 10:53 AM

Take it back to the place that it was tinted, you can try to get them to repair the window if you would be able to convince them that they were the ones that caused it. Might be kind of difficult though. Other thing is that BMW will more likely not cover a window replacement under warranty because it is not a mechanical failure. You would have an easier time convincing the tint shop that they caused it than convincing BMW that it was a factory defect on your cars production.

Ian_Mark · 08-01-2015, 12:16 PM

Same exact location on mine when I got it tinted. Thought it was just the tint until I had them remove and replace it

Hustlin · 08-03-2015, 09:59 AM

Quote:

Originally Posted by Ian_

Same exact location on mine when I got it tinted. Thought it was just the tint until I had them remove and replace it

Ian do you have any pictures of it?

Ian_Mark · 08-03-2015, 11:42 AM

I'll take a pic of it tomorrow

escobar929 · 08-05-2015, 07:54 PM

It's likely it happened while they were cutting the tint but it's not in a place where the blade should have passed through but I guess it depends on how they cut it

Hustlin · 08-06-2015, 08:45 AM

The scratch is on the inside. They gave me a real tough time that about, because they said all the cutting is done on the outside. I asked if they brought any tools inside the car, which of course they said yes. But those tools wouldn't scratch glass. Except now I have pictures of when the tint was taken off and there are new scratches on the glass.

They are replacing the window. I hate to be an asshole, but I highly doubt I drove the car for a month. All of the people that came up to see it, and all of the dealership people that were around it. No one saw two huge gashes in the window.

Scratches once tint was removed.

07-29-2015, 09:53 AM	#1
Hustlin Enlisted Member 10 Rep 38 Posts Drives: M235xi Join Date: May 2015 Location: United States iTrader: (0)	Windows tinted found scratch Looking for some advice or anyone who experienced a similar problem. I recently had my windows tinted and we found a hair line scratch in the back passenger quarter window. Anyone know if my BMW warranty will cover this or am I screwed because the windows were tinted. The scratch can not be felt from the cabin or from the exterior of the car. It's as if it is inside the glass. Sort of a catch 22, since I would have never seen it if I didn't get the windows tinted.
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08-01-2015, 10:53 AM	#2
j.ross New Member 18 Rep 28 Posts Drives: 2015 228i M sport Join Date: Nov 2014 Location: Germany iTrader: (0)	Take it back to the place that it was tinted, you can try to get them to repair the window if you would be able to convince them that they were the ones that caused it. Might be kind of difficult though. Other thing is that BMW will more likely not cover a window replacement under warranty because it is not a mechanical failure. You would have an easier time convincing the tint shop that they caused it than convincing BMW that it was a factory defect on your cars production.
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08-01-2015, 12:16 PM	#3
Ian_Mark Private 14 Rep 86 Posts Drives: '14 228i MSport Join Date: Mar 2014 Location: UK iTrader: (0) Garage List 2014 BMW 228i [0.00] 2005 Subaru Sti [0.00]	Same exact location on mine when I got it tinted. Thought it was just the tint until I had them remove and replace it
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08-03-2015, 11:42 AM	#5
Ian_Mark Private 14 Rep 86 Posts Drives: '14 228i MSport Join Date: Mar 2014 Location: UK iTrader: (0) Garage List 2014 BMW 228i [0.00] 2005 Subaru Sti [0.00]	I'll take a pic of it tomorrow
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08-05-2015, 07:54 PM	#6
escobar929 Brigadier General 154 Rep 4,528 Posts Drives: M2 CS Join Date: Aug 2009 Location: Hollywood, FL iTrader: (14) Garage List 2020 M2 CS [10.00] 2020 M240i [0.00]	It's likely it happened while they were cutting the tint but it's not in a place where the blade should have passed through but I guess it depends on how they cut it
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08-06-2015, 08:45 AM	#7
Hustlin Enlisted Member 10 Rep 38 Posts Drives: M235xi Join Date: May 2015 Location: United States iTrader: (0)	The scratch is on the inside. They gave me a real tough time that about, because they said all the cutting is done on the outside. I asked if they brought any tools inside the car, which of course they said yes. But those tools wouldn't scratch glass. Except now I have pictures of when the tint was taken off and there are new scratches on the glass. They are replacing the window. I hate to be an asshole, but I highly doubt I drove the car for a month. All of the people that came up to see it, and all of the dealership people that were around it. No one saw two huge gashes in the window. Scratches once tint was removed.
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