BMW Hates DINAN & Riss Racing

Johnnyr135 · 07-30-2008, 09:21 PM

I have had a never ending problem with my fuel pump in my car. I have a DINAN stage 2 tune and since I had the tune it brought out the problem with the fuel pump. At high RPM in High gears the car does not get enough fuel and cuts out. I brought the car to Hudson Valley BMW and they were such morons I took my car from them unfixed. Well I thought that Greenwich BMW would be a good choice since they were a DINAN dealer. I was wrong they saw the Riss Racing oil catch can and decided that my car was modded and that it was not a fuel pump problem and that I should take the car back to Motor Werks West and have them fix the car. Well I just got off the phone with Motor Werks West and they say I am right it is the fuel pump and nothing wrong with the software. And that they are in touch with DINAN to get Greenwich BMW to do the work. I will let you all know but I am pissed

AV9 · 07-30-2008, 10:07 PM

bummer, hope it gets resolved!

lauer87 · 07-30-2008, 10:16 PM

Good luck getting everything resolved, how can they blame an oil catch can for fuel issues????

toofasttooslow · 07-30-2008, 11:21 PM

Unfortunately this isn't the first and won't be the last finger pointing blame game that goes on between Dinan and BMW for warranty work. It's too bad the BMW customer service has tanked so much that they want to deny such a small bit of work on a warranted car. A friend of mine had the same issue with his Dinan e46 330ci. He went in for a transmission slippage issue and BMW said they wouldn't honor the warranty because it was a Dinan car. He was told to contact Dinan which of course wouldn't fix the transmission because it wasn't part of their warranty. Ridiculous

vase330 · 07-30-2008, 11:34 PM

You could have some banana peel on your engine and some really dumb dealer will blame it saying you fed the car bananas...

judec · 07-31-2008, 12:26 AM

...or let the monkey in your engine bay...

Lotus99 · 07-31-2008, 02:44 AM

Quote:

Originally Posted by gum5h03

A friend of mine had the same issue with his Dinan e46 330ci. He went in for a transmission slippage issue and BMW said they wouldn't honor the warranty because it was a Dinan car. He was told to contact Dinan which of course wouldn't fix the transmission because it wasn't part of their warranty. Ridiculous

Really? I thought Dinan fully covers the car warranty wherever BMW won't during the new car warranty period, unless you've put on other mods that they don't approve of? I didn't think there was "fine print" and exceptions to it?

djrobroe · 07-31-2008, 03:06 AM

so much for dinan's great warranty... plenty of people had issues of this kind before and voiced their opinions.. there will always be a blame game between dinan and bmw... no one wants to foot the bill

toofasttooslow · 07-31-2008, 03:43 AM

Quote:

Originally Posted by Lotus99

Really? I thought Dinan fully covers the car warranty wherever BMW won't during the new car warranty period, unless you've put on other mods that they don't approve of? I didn't think there was "fine print" and exceptions to it?

Nope, they only provide a *very* limited warranty that deals directly with the components they have altered (powertrain for example).Anything out of that BMW is responsible for inluding fueling, electrical,etc. Some dealers use Dinan as an excuse not to honor what would normally be a cut and dry warranty case.

Former_Boosted_IS · 07-31-2008, 04:37 AM

This seems to be the future. So much for the way over priced Dinan being worth it for the warrantied tune!

M3WC · 07-31-2008, 04:39 AM

Quote:

Originally Posted by Former_Boosted_IS

This seems to be the future. So much for the way over priced Dinan being worth it for the warrantied tune!

From what the OP wrote. It was the Riss Racing catch can that made them not warranty the car.

OP quote:
"I was wrong they saw the Riss Racing oil catch can and decided that my car was modded..."

StarrDlux · 07-31-2008, 05:31 AM

so why didn't you just get the dinan from the dealer? you spend $50K on a car and save $200 on a tune by not buying from them?

in many forms of business that is shi**ing on the seller.

Bubbles · 07-31-2008, 05:46 AM

Quote:

Originally Posted by Former_Boosted_IS

This seems to be the future. So much for the way over priced Dinan being worth it for the warrantied tune!

Wrong. Plenty of Dinan-flashed 335is have had warranty work done without issue.

Quote:

Originally Posted by djrobroe

so much for dinan's great warranty... plenty of people had issues of this kind before and voiced their opinions.. there will always be a blame game between dinan and bmw... no one wants to foot the bill

See above.

Former_Boosted_IS · 07-31-2008, 05:53 AM

Quote:

Originally Posted by Bubbles

Wrong. Plenty of Dinan-flashed 335is have had warranty work done without issue.

See above.

I am sure you are also reading how Dinan is being pushed out by many BMW dealers. Oh well, all I am saying is there is no golden ticket with BMW.

munters · 07-31-2008, 06:10 AM

Nice. Pay 2000$ and need to fight every time

GMWNashville · 07-31-2008, 06:15 AM

its dependent on the dealer...some dealers are just not into working on modded cars...

Dr_Dirt · 07-31-2008, 10:02 AM

Quote:

Originally Posted by munters

Nice. Pay 2000$ and need to fight every time

Sounds more like the Riss Racing oil catch can is what sounded the alarm. When the technicians spot modifications that are outside of the BMW-Dinan realm they cry foul, nothing new here...

Bubbles · 07-31-2008, 11:26 AM

Quote:

Originally Posted by Former_Boosted_IS

I am sure you are also reading how Dinan is being pushed out by many BMW dealers. Oh well, all I am saying is there is no golden ticket with BMW.

All of which is unsubstantiated hearsay/rumors. Quite frankly, I've had extensive warranty work done on my car, all of which was covered under warranty, and that my friend is factual data.

There are no golden tickets in life, but that little extra I paid over a piggy (in some cases less than what early adopters of piggies paid in total after upgrades) has paid out ten-fold and that my friend is also a fact.

Johnnyr135 · 07-31-2008, 12:05 PM

The reason I went with Motor Werks West is because DINAN said they were the best dealer on the east cost. It actually cost me more to go there not less, they have also provided to me why they are the best with the service I received this time.

Former_Boosted_IS · 07-31-2008, 12:34 PM

Quote:

Originally Posted by Bubbles

All of which is unsubstantiated hearsay/rumors. Quite frankly, I've had extensive warranty work done on my car, all of which was covered under warranty, and that my friend is factual data.

There are no golden tickets in life, but that little extra I paid over a piggy (in some cases less than what early adopters of piggies paid in total after upgrades) has paid out ten-fold and that my friend is also a fact.

Bubbles it is just the fact of life. Every non-Dinan person thinks the price is rediculous and every Dinan purchaser thinks it is the best thing in the world. There will probably never be a middle ground which is ok.

munters · 07-31-2008, 12:39 PM

Quote:

Originally Posted by Former_Boosted_IS

Bubbles it is just the fact of life. Every non-Dinan person thinks the price is rediculous and every Dinan purchaser thinks it is the best thing in the world. There will probably never be a middle ground which is ok.

+1 on this

Bubbles · 07-31-2008, 01:18 PM

Quote:

Originally Posted by Former_Boosted_IS

Bubbles it is just the fact of life. Every non-Dinan person thinks the price is rediculous and every Dinan purchaser thinks it is the best thing in the world. There will probably never be a middle ground which is ok.

I think you are blending the issue of fact versus personal preference/opinion.

Your personal preference is Dinan is expensive, fine I respect your personal preference/opinion with money.

But the fact still remains that Dinan cars have been repaired and will continue to be repaired under warranty.

So you see there is no need for a middle ground.

Regardless, we all suffer from turbo size envy.

07-30-2008, 09:21 PM	#1
Johnnyr135 Captain 75 Rep 893 Posts Drives: BMW 135i Join Date: May 2008 Location: NY iTrader: (1)	BMW Hates DINAN & Riss Racing I have had a never ending problem with my fuel pump in my car. I have a DINAN stage 2 tune and since I had the tune it brought out the problem with the fuel pump. At high RPM in High gears the car does not get enough fuel and cuts out. I brought the car to Hudson Valley BMW and they were such morons I took my car from them unfixed. Well I thought that Greenwich BMW would be a good choice since they were a DINAN dealer. I was wrong they saw the Riss Racing oil catch can and decided that my car was modded and that it was not a fuel pump problem and that I should take the car back to Motor Werks West and have them fix the car. Well I just got off the phone with Motor Werks West and they say I am right it is the fuel pump and nothing wrong with the software. And that they are in touch with DINAN to get Greenwich BMW to do the work. I will let you all know but I am pissed __________________ 2008 BMW 135i, DINAN / Riss Racing / BMS
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07-30-2008, 10:07 PM	#2
AV9 Brigadier General 137 Rep 4,314 Posts Drives: 2009 e92 m3 Join Date: Jun 2008 Location: OC/SD iTrader: (7)	bummer, hope it gets resolved! __________________ E92 M3: \| MRF Velaforza Exhaust \| BBS RIA (Custom Gold) \| AP Racing BBK \| AST Remote Reservoir Coilovers \| Revinora CRT \| G20 M340i: \| Stock AF \|
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07-30-2008, 10:16 PM	#3
lauer87 Lieutenant 8 Rep 586 Posts Drives: 335xi Join Date: Sep 2007 Location: USA iTrader: (0)	Good luck getting everything resolved, how can they blame an oil catch can for fuel issues????
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07-30-2008, 11:21 PM	#4
toofasttooslow Galactic Emperor 75 Rep 801 Posts Drives: Fast Join Date: Mar 2007 Location: WA iTrader: (3)	Unfortunately this isn't the first and won't be the last finger pointing blame game that goes on between Dinan and BMW for warranty work. It's too bad the BMW customer service has tanked so much that they want to deny such a small bit of work on a warranted car. A friend of mine had the same issue with his Dinan e46 330ci. He went in for a transmission slippage issue and BMW said they wouldn't honor the warranty because it was a Dinan car. He was told to contact Dinan which of course wouldn't fix the transmission because it wasn't part of their warranty. Ridiculous
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07-30-2008, 11:34 PM	#5
vase330 Colonel 102 Rep 2,760 Posts Drives: 19 E63S; 15.5 RangeRover ATB Join Date: Jan 2007 Location: Arlington, Va iTrader: (1)	I don't know how its a Dinan issue. You could have some banana peel on your engine and some really dumb dealer will blame it saying you fed the car bananas... __________________ E92 335 \| Space Gray \| Saddle Brown Dakota \| Dark Burl Trim \| ZPP \| ZSP \| AT \| Idrive \| 6FL \| FBO \| Dinan CAI \| Quaife LSD \| STG3 PROCede.
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07-31-2008, 12:26 AM	#6
judec born to be turbocharged 24 Rep 1,347 Posts Drives: Not a bimmer yet Join Date: May 2007 Location: Slovakia iTrader: (0)	...or let the monkey in your engine bay... __________________ Disclaimer: All this message was written with recycled electrons.
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07-31-2008, 03:06 AM	#8
djrobroe Private First Class 7 Rep 177 Posts Drives: soon to b 335 Join Date: Nov 2007 Location: Miami, FL iTrader: (0)	so much for dinan's great warranty... plenty of people had issues of this kind before and voiced their opinions.. there will always be a blame game between dinan and bmw... no one wants to foot the bill
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07-31-2008, 04:37 AM	#10
Former_Boosted_IS Major General 307 Rep 5,175 Posts Drives: 4 Wheels Join Date: Aug 2007 Location: Planet Earth! iTrader: (15)	This seems to be the future. So much for the way over priced Dinan being worth it for the warrantied tune!
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07-31-2008, 05:31 AM	#12
StarrDlux Pussycat's Meow 9 Rep 682 Posts Drives: '08 335i montego \| Stock Join Date: May 2008 Location: Midtown (Altanta) iTrader: (0)	so why didn't you just get the dinan from the dealer? you spend $50K on a car and save $200 on a tune by not buying from them? in many forms of business that is shi**ing on the seller. __________________ 2008 335i montego \| stock 2002 A4 1.8TQS \| APR 1+ 1990 VW Corrado \| Stage 4 by SNS
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07-31-2008, 06:10 AM	#15
munters Captain 11 Rep 677 Posts Drives: E91 335XI AT Dakota Black M Join Date: Jun 2007 Location: Switzerland iTrader: (0)	Nice. Pay 2000$ and need to fight every time __________________ 59 Corvette, 72 240Z, 73 Espada, ZXR
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07-31-2008, 06:15 AM	#16
GMWNashville Colonel 172 Rep 2,373 Posts Drives: 19 G05, 16 F80, 10 E70x5D Join Date: Jan 2008 Location: Nashville, TN iTrader: (2)	its dependent on the dealer...some dealers are just not into working on modded cars...
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07-31-2008, 12:05 PM	#19
Johnnyr135 Captain 75 Rep 893 Posts Drives: BMW 135i Join Date: May 2008 Location: NY iTrader: (1)	The reason I went with Motor Werks West is because DINAN said they were the best dealer on the east cost. It actually cost me more to go there not less, they have also provided to me why they are the best with the service I received this time. __________________ 2008 BMW 135i, DINAN / Riss Racing / BMS
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