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      06-27-2019, 04:29 PM   #1
cwiginton
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My Custom Order

New member to the board here. Have owned several different BMWs in the past (E30, E34, E46, F15) and have made my first custom order back on 6/13. It went immediately to scheduled for production on 6/14 and changed to production begins on 6/18. BMW Genius says production completion on 7/8. I have two questions -- first of all, when will actual assembly begin if scheduled completion is 7/8? Secondly, does anyone know what transport times are from the factory within the southeast (specifically Alabama)? Thanks in advance for your responses. Below is the summary of my build.

xDrive 40i
Arctic Grey Metallic
Coffee Vernasca Leather
Convenience Package
Premium Package 2
Executive Package
Driver Assistance Pro Package
Luxury Seating Package
Parking Assistance Package
Harman Kardon Sound System
Heated Front & Rear Seats
Heated Armrest & Steering Wheel
Leather Dashboard
Multi-Contour Seats
Brown Poplar Wood Trim
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      06-27-2019, 05:06 PM   #2
TurtleBoy
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Welcome and looks like a nice build. When it begins will depend on their schedule but it usually only takes a few days including QC but that varies. Shipping will depend in the carriers and their schedule but probably 2-4 days.
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      06-28-2019, 10:58 AM   #3
micmitch
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My dealer tells me that they have seen vehicles show up 72 hours after they start production (in Charlotte).

Mine started today
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      06-28-2019, 11:06 AM   #4
cwiginton
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Quote:
Originally Posted by TurtleBoy View Post
Welcome and looks like a nice build. When it begins will depend on their schedule but it usually only takes a few days including QC but that varies. Shipping will depend in the carriers and their schedule but probably 2-4 days.
Thanks for the info!
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      06-28-2019, 11:08 AM   #5
cwiginton
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Originally Posted by micmitch View Post
My dealer tells me that they have seen vehicles show up 72 hours after they start production (in Charlotte).

Mine started today
Nice!
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      07-08-2019, 05:16 PM   #6
cwiginton
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So, today is the completion date according to BMW Genius. When I got up this morning, I checked and the online status had jumped directly to "Entering Assembly Line" where it has stayed all day long to this point.

I am not going to admit how many times I have checked on the status today, but I'm a little surprised that it has stalled out.
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      07-08-2019, 05:27 PM   #7
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The online status is not accurate. Your dealer can always give you the latest info. Production only takes a day or two. After that your car awaits transport for potentially a few days, then gets to the dealer, but the dealer doesn’t know exactly when it will arrive on transport.

Mine took five days to get from SC to Delaware. It’s about a 10-hour drive, but my dealer is small and they may have put it in a depot until they had more than one to deliver to my dealer. I dunno. It was disconcerting that it took so long.

So, get a number you can text your sales associate. That is the best way to get timely and accurate info.
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      07-09-2019, 01:12 PM   #8
cwiginton
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Quote:
Originally Posted by natahoa View Post
The online status is not accurate. Your dealer can always give you the latest info. Production only takes a day or two. After that your car awaits transport for potentially a few days, then gets to the dealer, but the dealer doesnt know exactly when it will arrive on transport.

Mine took five days to get from SC to Delaware. Its about a 10-hour drive, but my dealer is small and they may have put it in a depot until they had more than one to deliver to my dealer. I dunno. It was disconcerting that it took so long.

So, get a number you can text your sales associate. That is the best way to get timely and accurate info.
Sales associate says it will be completed soon and should be at the dealership early next week. Still no change in the online info. It's frustrating that the online info is no more accurate than it is.
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      07-09-2019, 07:06 PM   #9
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Quote:
Originally Posted by cwiginton View Post
Sales associate says it will be completed soon and should be at the dealership early next week. Still no change in the online info. It's frustrating that the online info is no more accurate than it is.
I thought I read on here that they removed that feature, but I guess not. It never works and never has worked. Its ridiculous, and gives a very bad impression of BMWs competence to a newbie like me.
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      07-10-2019, 11:35 AM   #10
cwiginton
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Originally Posted by natahoa View Post
I thought I read on here that they removed that feature, but I guess not. It never works and never has worked. Its ridiculous, and gives a very bad impression of BMWs competence to a newbie like me.
Agreed. I'm not a BMW newbie, but this is my first custom order. You would think with the way these things have to be tracked through the assembly line to ensure the correct build, there would be a more foolproof way to tie the consumer update system into that system. Of course this is coming from a lawyer and not a computer guy or engineer.

As an aside, mine updated to quality check overnight and is now awaiting carrier assignment, so I guess my SA was correct that it should be here the first of next week.
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      07-10-2019, 01:07 PM   #11
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Quote:
Originally Posted by cwiginton View Post
Agreed. I'm not a BMW newbie, but this is my first custom order. You would think with the way these things have to be tracked through the assembly line to ensure the correct build, there would be a more foolproof way to tie the consumer update system into that system. Of course this is coming from a lawyer and not a computer guy or engineer.

As an aside, mine updated to quality check overnight and is now awaiting carrier assignment, so I guess my SA was correct that it should be here the first of next week.
Seems like the tracking for your car is surprisingly accurate. Maybe they fixed the system, but I wouldn’t bet the farm on that.
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      07-20-2019, 11:30 PM   #12
cwiginton
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Took delivery today. Delivery went smoothly except for an issue with the ESA, but it eventually went through and I was able to connect to ConnectedDrive.

Here are a few pics I took.
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      07-21-2019, 05:29 AM   #13
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^ Congratulations. Good luck, enjoy and be safe.
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      07-21-2019, 01:50 PM   #14
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Quote:
Originally Posted by cwiginton View Post
Took delivery today. Delivery went smoothly except for an issue with the ESA, but it eventually went through and I was able to connect to ConnectedDrive.
Here are a few pics I took.
The dealer put a sticker on a custom order prior to delivery? That is tacky! Why did you not insist on removal?
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      07-21-2019, 05:41 PM   #15
cwiginton
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Originally Posted by mephisto2k2 View Post
The dealer put a sticker on a custom order prior to delivery? That is tacky! Why did you not insist on removal?
Because I've never been one to get stressed out about dealer stickers on vehicles. It really doesn't bother me at all.
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