[rzm3]

I purchased an Active Autowork SSK for my M3 from Supreme Power Parts via the group buy. After receiving it I found that the quality of the kit is sub-par.

I talked to Jeff at Supreme about my intention to return the kit and get a refund, and he agreed to refund me 100% ($299). He also gave me a reference number to write on the return shipment.

So, I shipped back the brand new kit knowing that I would get a full refund, and it was delivered last Wednesday (10/1). The day after (10/2), I called Jeff, and he said it will be processed very soon. At that time I asked him again about the refund amount, and he said $299.

And today, after realizing that I still haven't received the refund, I called Supreme. And now Hubert says that Jeff is fired and that they want to charge me a 25% restocking fee.

I am very frustrated how Supreme, a well-known vendor on this forum, would not honor the terms their employee put forth. I hope this says enough about the business ethics of Supreme.

Now, what can I do?


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UPDATE:

Originally Posted by Craig@SupremePower

I just stumbled upon this and i'm amazed how i'm here daily as a presence on this forum and SupremePower has been a reputable vendor here for long enough for members here to know this is not how we run our business. A GB was run on this product in question and we basically costed out the product to run the GB. This gentleman was offered a STORE CREDIT for the full amount of his return and insisted on a refund to which we had no other choice but to offer that up with a restocking fee. We don't set out to charge restocking fee's but like anyone else we pay a percentage on charges as well as chargebacks. Shipping costs are incurred from the supplier and likewise to the purchaser of said product. That being said i've spoken to Eric and we will make good on this gentleman's return and give him his FULL REFUND. Jeff is no longer with SP so we have no real way of knowing what he stated but for future reference guy's try to take the time to see things from both sides.

Craig@Supremepower

First. Thanks for standing by your words and issuing the refund.

However, I must make it clear that Jeff offered me both options of store credit and full refund credited to my cc. He asked me to look around first to see if there was anything I needed from SSP so that I can use the store credit. But in the end I didn't need anything and HE AGREED TO ISSUE ME THE REFUND AS LATE AS LAST THURSDAY.

Here is the common sense part of this: I can easliy sell this SSK on the forum for $299 (actually one was just sold: http://www.m3post.com/forums/showthread.php?t=175514). So why would I lose $75, waste money on shipping, and get into this dispute?!

Oh right...They told me that I would get full refund.

Originally Posted by Craig@SupremePower

By the way to the OP I was at BMFeast along with you on saturday and I was even told that someone directed you to me when you asked if he worked for SP. So if you had an issue why not come discuss it with me?? We're here to try to service our customers and this forum as best as possible.

This is simply untrue. I was never told that SSP was at BMFeast.

So who was that person that told you I was looking for SSP?! I would love to hear the name. Also the return package was already delivered to your shop before BMFeast, and I was already told by Jeff that I would get full refund last Thursday, so why would I still look for you?

Please. STOP LYING. The forum deserves the truth.

[Seminole]

Doesn't matter if Jeff was fired, he was an agent/employee of the company and as such Supreme must honor whatever deal he made with you. Just tell them point blank that if you don't get your money back you will file a suit against them in small claims, and report them to the BBB and their local chamber of commerce.

[rzm3]

Originally Posted by Seminole

Doesn't matter if Jeff was fired, he was an agent/employee of the company and as such Supreme must honor whatever deal he made with you. Just tell them point blank that if you don't get your money back you will file a suit against them in small claims, and report them to the BBB and their local chamber of commerce.

I told Hubert and he hung up on me.

[vegasspeed]

Report his ass and make good on your promise. It doesn't look good when they do this BS.

[ADHD]

Originally Posted by rldzhao

I told Hubert and he hung up on me.

Time to take a personal visit

[rzm3]

Originally Posted by ADHD

Time to take a personal visit

I wish... i live on the other side of the coast

[addy85]

wow such bs, don't vendors know that word of mouth can ruin his business?

[m2kev]

Originally Posted by addy85

wow such bs, don't vendors know that word of mouth can ruin his business?

+1111111111111111111111111119

[BMWDAD]

read the terms of your contract with them, that will tell you who is correct

[rzm3]

Originally Posted by BMWDAD

read the terms of your contract with them, that will tell you who is correct

there is no contract. it was a last minute group buy. i called and gave them my credit card.

[beshaw81]

dispute charge with CC company. they will take care of the rest.

[Seminole]

Originally Posted by rldzhao

I told Hubert and he hung up on me.

Don't play games anymore, sue his ass. Best part is he'll have to travel all the way to where you file it. In this case, the other side of the country!

[montreal red]

darn i got my advan rs wheels from supreme power... they should be honor the refund... and supreme power of all people should know that word of mouth can kill their business...

[BMWDAD]

Originally Posted by rldzhao

there is no contract. it was a last minute group buy. i called and gave them my credit card.

what does it say on your receipt/paper work you received with the product

[rzm3]

Originally Posted by BMWDAD

what does it say on your receipt/paper work you received with the product

If I remember correctly there was none. Because it was directly shipped from Active Autowork in Florida. There was no emailed invoice either.

Edit: confirmed with another group buy member that no invoice was issued -- mail or email.

[simpleE92]

i hope the 25% they are gonna charge u is worth all the bussiness they are gonna lose

[BMWDAD]

Wow no paper work......... call your credit card immediately

[KkSc]

surpreme power should chime in to this!

[radix]

Originally Posted by BMWDAD

Wow no paper work......... call your credit card immediately

+1 Also, keep spreading word of their trickery around, make them suffer for going back on their word. A person that can't honor a business agreement, whether verbal or written, shouldn't be in business to begin with. Make it the most expensive $75.00 they ever attempted to charge anyone. Just make sure you can back up your claims.

[blakjack23]

Wow, everyone is just throwin SPP under the bus right away. There's always two sides to a story. I got my CSL reps from SPP and they were great. I know they will clear things up, everyone just take a deep breath....

[radix]

Originally Posted by blakjack23

Wow, everyone is just throwin SPP under the bus right away. There's always two sides to a story. I got my CSL reps from SPP and they were great. I know they will clear things up, everyone just take a deep breath....

Well, for one, I consider a 25% restocking fee to be ridiculous. It's a rip-off, pure and simple. Here's why: If I were to buy a PROcede for $1500.00, and return it because I was not satisfied with the product and Vishnu were to charge a restocking fee of $375.00, I'd say that's insane. $375.00 to repackage, shrink-wrap, and place a box back on a shelf? That's just nuts, particularly if I'm paying the cost of shipping it back. $10.00 to $25.00 maximum seems (almost) reasonable. I'd be curious to see SPP's side of the story as well, but so far their business practices seem burdensome to say the least.

[ricky123hk2002]

You dont have the product on hand, and they agreed they will refund you in full amount...
then i think i can file claim with your CC company... they will deal with it...