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BMW 3-Series (E90 E92) Forum
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Morr Alloys - still in business?
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10-01-2007, 10:58 AM | #1 |
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Morr Alloys - still in business?
My apologies in advance for sounding like a whiny bitch.
I wasn't sure where to post this, but seeing as I'm more than a little disappointed in their customer service perhaps this is the proper section. In a nutshell, on 9/24, I notified Morr that my 162 rep order was screwed up. Specifically, I received three 19x8.0's and one 19x9.5. Carlos was very responsive to PMs on 9/24 and let me know that I had received the last 19 x 9.5 wheel in stock. Lucky me, especially since that wheel came with a big fat chip on it. At that time, he indicated that he needed to check his inventory and expected a new batch in later "this week" (week of 9/24) or "early next week" (week of 10/1). Well "this" week has come and gone and "early next week" is upon us and despite PMs and emails sent to their attention on Thursday and Friday of last week, I have no idea if and when I'm going to receive the replacement wheel. Zero apologies and price concessions later, I'm hoping for an update ASAP. |
10-01-2007, 02:14 PM | #2 |
Slaveaholic
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wow....how could they ship the wrong sizes......that's a huge screw up on their part.
but I understand that shipping the boxes not properly packaged can damage the wheels in transit....... Good Luck...... |
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10-02-2007, 09:22 AM | #4 |
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You want his phone number?...PM for it.
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Car is now gone .... :-( |
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10-02-2007, 10:43 AM | #5 |
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Cell phone. I've spoken with him a few times, very helpful.
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10-02-2007, 11:23 AM | #6 |
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People do sometimes go on vacation, get sick, have a family emergency, ... just because the internet works this quick, it's not reasonable to expect people to. I spoke with Carlos just last week, and he was as helpful as always.
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10-02-2007, 02:30 PM | #7 | |
Too many Alex's, from now on, call me Beaufort
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Quote:
Its a tough world we live in now.
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10-02-2007, 02:34 PM | #8 |
///M Specialist South Shore BMW
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I've done business with carlos twice and hes always taken care of me. But I do understand the OP's frustration.I would not be a happy camper either.no one here would.
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10-04-2007, 08:05 AM | #10 |
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Does anyone have a rear Morr 162 for sale? I'm willing to pay top dollar since I have no idea when the manufacturer is going to find it in his heart to send me a new one.
Last edited by wadgras44; 10-04-2007 at 09:12 AM.. |
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10-04-2007, 08:52 PM | #11 |
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After yet another day of no contact, my sarcasm has turned to desperation. See http://www.e90post.com/forums/showth...65#post1495865)
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10-04-2007, 09:03 PM | #12 |
///M Specialist South Shore BMW
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shitty situation.Im sure he'll be in touch soon.you must be so pissed.
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2021 M5 COMPETITION LCI Brands Hatch Gray on SIlverstone, carbon roof, comp wheels, Mperf splitter, carbon pro spoiler, carbon diffuser , carbon paddles, executive pkg. Dinan HAS, RaceChip, dinan spacers, FC stud kit, etc
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10-04-2007, 09:41 PM | #13 |
Wang D.D.S.
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Sorry to hear such bad news man, hopefully things will resolve quickly....
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10-14-2007, 07:17 AM | #16 |
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10-14-2007, 11:50 AM | #17 |
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I think it's pretty amazing that we got our standard finish about what....6-7 weeks ago? You guys are pretty refined about the whole thing. I'm pretty sure he said at one point the alternate finished wheels would ship one week after ours.
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10-14-2007, 01:27 PM | #18 |
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Refined? Nah, we just won't post pictures of our missing patches of hair that have been ripped out of our skulls. I probably have at least six e-mails stating that the wheels will ship "in a couple of days."
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10-19-2007, 09:11 AM | #22 |
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